Published by the American Management Association

BY MIKAELA KINER

Bringing in, engaging, and retaining diverse people in your organization requires awareness and preparation. Part of that shift means equipping managers with the right sensibilities and skills to navigate the complexity that leading a diverse team invites.

The stakes are high. When employees don’t feel included, when they don’t feel a sense of belonging, they’re less engaged. They’re less productive. They’re not happy and, eventually, they leave for greener pastures. That’s why, after decades of diversity programs, some leaders are concluding that what they’ve been doing isn’t working. This is a result of bringing people in but not supporting them as full participants in (or members of) the organization. This is where inclusion comes in.

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